Everything You Need to Know Before Your Transformation.
Answers to the questions we hear most: services, the process, consultations, visiting Bond, and financing.
By appointment only · San Mateo, CA
Hair Services
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Ask Us DirectlyWhat services does Bond Hair Bar offer?
Bond Hair Bar offers hair extensions, hair systems, color services, and customized solutions for hair loss or thinning hair.
What's the difference between extensions and hair systems?
Extensions add volume and length to existing hair, while hair systems provide full or partial hair coverage for those with more significant hair loss.
Are your services safe for fragile or thinning hair?
Yes, the services are tailored to be gentle and safe for clients with fragile or thinning hair.
What types of extensions do you offer?
We offer various types including hand-tied wefts and clip-ins to suit different hair needs.
Are the hair systems and extensions permanent?
No, both are semi-permanent or temporary and require professional maintenance or removal after a certain period.
Do you offer hair color services too?
Yes, hair coloring is available and often paired with extensions or systems for a seamless look.
Do you only work with people experiencing hair loss?
No, Bond Hair Bar works with anyone seeking volume, length, or a new look, not just those with hair loss.
Can I switch from extensions to a hair system later?
Yes, transitioning from extensions to a hair system is possible and can be customized based on hair needs.
The Process
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Ask Us DirectlyWhat is the first step in the process?
Every journey begins with a private consultation to assess your hair and build a personalized plan.
Do I need to prep for my appointment?
No prep needed: just come ready to talk about your goals and bring a photo of your dream hair. We'll take care of the rest.
How long does the full process take?
Appointments typically take 1–2 hours depending on the type of service and method chosen.
What's included in the appointment?
Each appointment includes prep, color matching, installation, cutting, and styling.
What happens after my appointment?
We'll walk you through care instructions and provide support to keep your hair looking its best.
Will I leave the same day with new hair?
Not usually. After your consultation, we order custom hair and schedule an installation 2–7 days later.
Consultation & Booking
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Ask Us DirectlyWhat happens during a consultation?
We assess your hair, lifestyle, and goals to create a tailored recommendation. You'll receive pricing, a timeline, and details about next steps.
Is there a fee for consultations?
Yes, there is a $100 fee for a private 30-minute consultation with our specialist, where you'll leave with expert insight into what can be done safely and beautifully for your hair.
Can I get a quote during the consult?
Yes! We provide full pricing, method recommendations, and timelines at your consultation.
Are consultations private?
Always. All consultations take place in a private treatment room.
How long is a consultation?
About 30 minutes.
Can I do my consultation and install the same day?
No, because each client requires custom-selected hair, so installation is typically booked 2–7 days after consultation.
Do you offer virtual consultations?
Yes, we offer virtual consultations for your convenience, but you'll still need to come in for final color, texture, and method checks.
How do I schedule a consultation?
Use our online booking tool or call us at (650) 376-3582. We'll find a time that works for you.
Can I book online?
Yes! Click "Book a Consultation" anytime.
Do I need a consultation before booking services?
Yes, every new client needs a consultation first so we can create a fully customized plan.
Visiting Bond Hair Bar
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Get DirectionsWhere is Bond Hair Bar located?
211 De Anza Blvd, San Mateo, CA 94402. We offer free, convenient parking on site.
Can I bring someone with me to my appointment?
Yes, one guest is welcome during your consultation for comfort and support.
Do you have private rooms?
Yes. All consultations, shampooing, and services happen in a private setting.
What amenities are available during my visit?
Enjoy light refreshments, a relaxing lounge, and strong WiFi. Many clients work remotely during their appointments.
What's the vibe at Bond Hair Bar?
Cozy, luxe, and totally judgment-free. It's a space for transformation, self-care, and confidence.
Are walk-ins accepted?
We work by appointment only to ensure dedicated time and privacy for every guest.
Do you serve men and women?
Yes, we offer solutions for all genders and hair types.
Can I work during my appointment?
Absolutely. We regularly accommodate clients working on laptops or taking calls. Just let us know and we'll make it easy.
Financing & Insurance
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See Financing OptionsDo you accept insurance for hair systems?
We provide a superbill for reimbursement for a $150 fee. Every insurance policy is different, so be sure to check with your provider.
What do I need for reimbursement?
A diagnosis, a prescription for a cranial prosthesis, and a superbill from Bond Hair Bar.
Do you offer payment plans?
Yes, flexible financing is available through third-party partners. Ask us for details.
Can I use HSA/FSA funds?
Many clients use HSA/FSA funds for medical hair loss services. Check with your provider to confirm eligibility.
Do I have to pay upfront?
A 50% down payment is required to reserve your appointment. The remaining balance is due at the time of installation.
What payment methods do you accept?
We accept all major credit cards, debit cards, and HSA/FSA payments for qualified services.
What's your cancellation policy?
Please provide 24 hours' notice to cancel or reschedule. Late cancellations may incur a fee equal to 50% of your service.
What if I'm unhappy with my results?
Your satisfaction is important. We encourage open communication and are happy to make adjustments as needed.
Your New Look Is Just a Consultation Away.
Custom solutions · private, luxurious setting · experience you can trust · flexible financing. Start your journey with a personalized consultation.
Prefer to call or text first? (650) 376-3582
Welcome
Let's find your perfect solution.
Answer two quick questions and we'll point you to the right consultation. Select the option that best describes you:
Your Goals
What are you looking for?
Select all that describe what you are looking for:
Your Extensions
What type of extensions do you have?
Your Match
Tapes only belong to thick coarse hair types.
If you have fine or medium to low density, preventing breakage long term is our priority. Let's get you to a consultation with our Hair Extension Specialist where we can analyze your hair type to be sure the best method is present to prevent breakage for the future of your hair. The Consultation is $100 for 30 minutes where we will educate you on your hair type and take notes on all things your hair. We work together creating a plan for your desired look and satisfaction. Please bring in a photo of your dream hair! We provide the extensions ourselves: made in our own factory for the highest quality across every hair type, color, method, and texture.
Your Match
We don't use keratin tips.
We believe they damage the hair and fail to give the desired look effectively. There are many new more modern methods that give the same results without gluing little pieces of hair to your hair. The move ups are very long appointments and damaging to your natural hair. Let's get you to a consultation with our Hair Extension Specialist where we can analyze your hair type to ensure the best method to prevent breakage for the future of your hair. The Consultation is $100 for 30 minutes where we will educate you on your hair type and take notes on all things your hair. We work together creating a plan for your hair satisfaction. We provide the extensions ourselves: made in our own factory for the highest quality across every hair type, color, method, and texture.
Your Match
Hand Tied Weft Move Up
Your Match
You're in the right place!
It sounds like you are a candidate for Hair Extensions. The quickest way to having your needs met is booking an in person consultation with Emily herself, in a private room to discuss the best options for the future of your hair. We provide the extensions ourselves: made in our own factory for the highest quality across every hair type, color, method, and texture.
Your Match
You are in the right place.
Our owner Emily has gone through her own thinning hair journey and works with you to recommend the best solution based on your individual needs. For fast results book your consultation now. Emily will evaluate your hair density, coverage needs, and recommend a solution that looks natural, comfortable, and undetectable. The Consultation is in her Private Room where she will help educate you on what is possible in today's market for your specific needs. Book Your 30 minute consultation for $100. We provide the extensions ourselves: made in our own factory for the highest quality across every hair type, color, method, and texture.
Your Match
You are in the right place.
This is one of our specialties. The owner Emily has gone through her own hair loss journey and helps women daily to find the right solution for each person's personal needs. For fast results Book a consultation now. Emily will evaluate your hair density, coverage needs, and recommend a solution that looks natural, comfortable, and undetectable. The Consultation is in her Private Room where she will help educate you on what is possible in today's market for your specific needs. Book Your 30 minute consultation for $100. We provide the extensions ourselves: made in our own factory for the highest quality across every hair type, color, method, and texture.
Welcome Back
Great to see you again.
Let's get you booked for your next move-up.