Terms of service

Effective date: July 15, 2026

Bond Hair Bar ("Bond," "we," "us") is a hair salon at 211 De Anza Blvd, San Mateo, CA 94402. These terms apply to consultations and services booked with us in the salon, by phone or text, or through our website and online booking pages. By booking an appointment, paying a deposit or receiving a service, you agree to these terms and to our Refund Policy.

Services

Every service and hair solution at Bond is custom-designed for the individual client. Hair extensions, toppers, hairpieces, color services and related products are custom ordered, cut, colored, installed or otherwise customized for that client.

Consultations

  • New clients begin with a 30-minute consultation. The in-salon consultation fee is $100. A virtual consultation is $75.
  • A $50 deposit is collected when the consultation is booked and is non-refundable. The remaining $50 is due at the appointment.

Cancellations and no-shows

  • Cancellations within 24 hours of the appointment are charged 50% of the appointment value.
  • No-shows are charged the full appointment value.

Deposits and payment

  • A non-refundable deposit is required to book an installation appointment, order custom hair and confirm future services.
  • Custom hair and supplies ordered for a client are the property of that client, whether or not the hair is installed.
  • The remaining balance is due at the installation appointment, after services have been provided (installation, color, cut and related services).

Client responsibilities

  • Clients are responsible for informing their stylist of anything that may affect the outcome of a service. Examples include exposure to well water, chlorine or sea water; prior use of natural or box hair color, including henna; a new medication or diet; or any other relevant condition. Clients who are unsure should ask.
  • Clients are responsible for approving the color, length, style, placement and overall look before and during the service. Services are performed according to the client's requests and approvals.
  • Clients agree not to remove extensions or make any other permanent change to the new hairstyle before contacting Bond and coming in for an adjustment.

Concerns and adjustments

Concerns about a service must be raised with Bond Hair Bar at (650) 376-3582 within three days of the appointment so the work can be inspected. Adjustments, modifications and additional services are performed at current service rates and are not complimentary.

Refunds

All sales are final. Bond does not issue refunds on deposits, salon services, custom hair orders, hair extensions, toppers, hairpieces, customized products, hair care products, supplies or gift certificates. See the Refund Policy.

Contact

Bond Hair Bar
211 De Anza Blvd
San Mateo, CA 94402
(650) 376-3582